Customer Success Manager
New
The candidate must be within LATAM Region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native level proficiency in both English and Spanish
- Experience
- 3-5 years
- Required Skills
- SalesforceAccount ManagementSaaSZendesk
Requirements
- 3-5 years of experience as a Customer Success Manager with Mid Market customers in the SaaS industry.
- Ability to prioritize and manage a large portfolio of accounts (100-200 mid market accounts).
- Proven track record of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) performance.
- Verifiable expertise in risk identification, portfolio segmentation, and ownership of renewals.
- Demonstrated ability to build strong relationships with customers and manage expectations.
- Excellent problem-solving skills.
- Native level proficiency in both English and Spanish.
- Experience with Salesforce and Zendesk is nice to have.
Responsibilities
- Drive adoption of the platform through onboarding and engagement.
- Develop strategies to increase customer retention and satisfaction.
- Serve as primary contact for significant client issues.
- Regularly check in with clients for ongoing engagement.
- Identify and communicate upsell and cross-sell opportunities.
- Conduct webinars and create training materials for customers.
- Collaborate with sales and product teams to share insights.
- Monitor and report on account health and metrics.
View Full Description & ApplyYou'll be redirected to the employer's site
