Customer Success Manager
BrazilFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- 2–4 years of experience in Customer Success, Account Management, or similar customer-facing roles in SaaS or B2B environments.
- Experience managing a high-volume book of business with multiple accounts simultaneously.
- Strong operational and analytical mindset with ability to work with data and identify trends.
- Familiarity with CS and CRM tools such as Vitally, Intercom, HubSpot, or Salesforce.
- Experience building or optimizing customer success playbooks, workflows, or automation strategies.
- Strong communication, organizational, and relationship management skills.
- Ability to balance speed, scalability, and quality in a fast-paced environment.
- Comfortable working independently while also collaborating in cross-functional teams.
- Strong multitasking ability and results-oriented mindset.
- Fluent English (written and spoken); additional languages are a plus.
Responsibilities
- Manage a high-volume portfolio of SMB and mid-market accounts, ensuring engagement and retention at scale.
- Drive customer adoption and success through automated touchpoints, scalable programs, and data-driven outreach.
- Prioritize accounts based on health scores, risk levels, and expansion opportunities.
- Ensure successful onboarding and early time-to-value for new customers.
- Monitor usage and proactively intervene when accounts show signs of inactivity or churn risk.
- Design and implement scalable customer success programs, including email campaigns, webinars, and in-app engagement flows.
- Build and optimize repeatable playbooks for onboarding, adoption, renewal, and expansion.
- Collaborate with onboarding and cross-functional teams to ensure seamless customer handoffs and experience continuity.
- Identify at-risk accounts early using health and behavioral signals, taking corrective action to reduce churn.
- Support renewals and expansion through ongoing engagement and value reinforcement.
View Full Description & ApplyYou'll be redirected to the employer's site
