Senior Product Manager, Mortgage Experience and Manufacturing
New
U.S. employees may live in any of the 50 United States, with limited exceptions.Full-TimeSenior
Salary141,200 - 237,400 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisProduct ManagementCross-functional Team LeadershipCompliance
Requirements
- 5+ years of product management experience leading complex, multi-stakeholder products or workflows in regulated or operationally intensive environments.
- Strong AI fluency and product judgment.
- Experience in systems design and translating operational pain points into clear product strategy.
- Data-driven decision-making ability using metrics to shape priorities and measure impact.
- Ability to partner effectively across cross-functional teams including Operations, Engineering, Design, Data Science, and Compliance.
- Understanding of mortgage fulfillment lifecycles or similar complex operational environments.
- Strong systems thinking capabilities to manage dependencies across workflows.
- Experience working with third-party mortgage platform integrations (e.g., LOS, POS).
Responsibilities
- Lead AI-first product strategy for mortgage fulfillment workflows, operational tooling, and decisioning systems across the loan lifecycle.
- Redesign complex, multi-step operational processes to improve quality, speed, cost efficiency, and the predictability of closing outcomes.
- Build and evolve internal tools that support file setup, verification, conditions management, underwriting readiness, closing readiness, and production visibility.
- Define how work moves across people, systems, and handoffs with clear ownership and workflow orchestration.
- Partner with Operations, Engineering, Design, Data Science, Compliance, and external vendors to deliver scalable solutions.
- Drive integrations across Zillow systems and third-party platforms including LOS, POS, underwriting, verification, credit, and closing tools.
- Use data to identify bottlenecks, define success metrics, prioritize opportunities, and measure business impact.
- Ensure solutions are operationally sound, compliant, auditable, and built to scale in a regulated environment.
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