Legal Operations Lead
New
This role can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.Full-TimeLead
Salary120,000 - 150,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementArtificial IntelligenceData AnalysisSalesforceSnowflakeProcess improvement
Requirements
- 6+ years of experience in legal operations, preferably in-house or in a high-growth technology environment.
- Daily, hands-on use of AI in a professional setting, with ability to design prompts and build repeatable workflows.
- Demonstrated experience building, deploying, or managing AI-enabled workflows, automation, or legal technology solutions.
- Deep understanding of AI applications in the legal domain (e.g., e-discovery, contract analysis, legal research).
- Strong understanding of legal department operations (intake, workflow design, knowledge management, matter management).
- Strong data literacy with experience defining metrics and building dashboards.
- Excellent project management and communication skills.
- Experience with contract management and automation tools (e.g., CLMs, Salesforce, Snowflake).
- Experience supporting privacy program operations.
Responsibilities
- Define and own Legal’s operations strategy, roadmap, and execution plan.
- Build the operating model for an AI-enabled legal department.
- Partner with Legal leadership to identify high-value opportunities to reduce manual work.
- Drive the evaluation, selection, implementation, and adoption of AI-enabled legal technology and automation tools.
- Partner with cross-functional teams to integrate legal tools into Olo’s technology environment.
- Define metrics to demonstrate Legal’s impact and build dashboards for reporting.
- Build and maintain SOPs, playbooks, and self-service resources.
- Lead cross-functional legal operations projects from concept through rollout.
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