Enterprise Customer Success Manager
New
Can be located anywhere within the US.Full-TimeMiddle
Salary55,000 - 63,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years business to business account management experience.
- Required Skills
- SalesforceAccount ManagementCRMCustomer Success
Requirements
- Bachelor's degree preferred, but not required.
- Minimum of 2 years business to business account management experience.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Experience working with CRM software, Salesforce preferred.
Responsibilities
- Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
- Responsible for handling customer complaints by investigating problems and providing solutions.
- Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
- Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
- Drive strategic add-on and renewal business to Enterprise customers.
- Develop a long-lasting, trusted advisor relationship with assigned accounts.
View Full Description & ApplyYou'll be redirected to the employer's site
