Enterprise Customer Success Manager
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- Analytical SkillsAccount ManagementStakeholder managementCustomer SuccessSaaS
Requirements
- 6+ years of experience in Customer Success, Account Management, Strategic Consulting, or similar enterprise-facing roles.
- Proven experience managing large, complex enterprise or Fortune 500 accounts within SaaS or technical product environments.
- Strong executive communication skills with the ability to influence stakeholders at all levels, including C-suite leadership.
- Demonstrated ability to manage high-stakes relationships with strong emotional intelligence and strategic prioritization skills.
- Track record of driving customer transformation, adoption, and measurable business outcomes in complex environments.
- Ability to operate effectively in ambiguous, fast-paced, and change-heavy enterprise settings.
- Strong analytical and problem-solving skills with a proactive, ownership-driven mindset.
- Bachelor’s degree or equivalent professional experience required.
- Willingness to travel up to 25–40% as needed for customer engagements.
Responsibilities
- Own and grow strategic relationships with enterprise and Fortune 500 customers, acting as their primary advisor post-sale to ensure long-term platform success.
- Develop and execute joint success plans that define measurable outcomes, transformation goals, timelines, and value realization metrics.
- Lead executive business reviews, presenting strategic insights, usage trends, and future roadmap alignment to senior customer stakeholders.
- Drive customer adoption and expansion by identifying workflow transformation opportunities across safety, efficiency, and operational domains.
- Partner cross-functionally with Sales, Product, Engineering, and Support to advocate for customer needs and influence internal roadmaps.
- Proactively identify risks, barriers, and expansion opportunities, ensuring customers maximize the value of the platform over time.
- Serve as the voice of the customer internally, translating field insights into actionable product and business recommendations.
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