Renewals Account Manager
New
United StatesFull-TimeMiddle
Salary60,000 - 95,000 USD per year
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Job Details
- Experience
- 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success
- Required Skills
- SalesforceMicrosoft ExcelAccount ManagementCustomer SuccessSaaS
Requirements
- 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success
- Bachelor's degree or relevant experience
- Previous experience managing SaaS Subscription renewals process
- Proficiency with MS Excel (advanced formulas, pivot tables)
- Experience with Salesforce.com and Salesforce CPQ (SteelBrick)
- Experience with SFDC Report building and Opportunity/Contract management
- Exceptional communication skills
- Strong organizational skills and attention to detail
Responsibilities
- Work with Sales Operations/Finance/Deal Desk to validate that ACV categories and account ARR is accurate in Salesforce.com.
- Research customer license purchase and renewal history and make recommendations.
- Gather requirements for renewal, expansion and upsell opportunities.
- Build proposals and manage pricing/discounting for the product portfolio.
- Calculate and validate complex quoting scenarios including co-terms and module upgrades.
- Deliver validated renewal quotes to partners and customers 90-120 days in advance.
- Identify at-risk renewals and mitigate churn risk.
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