Staff Program Manager, Product Operations
New
United StatesFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 9+ years
- Required Skills
- Product OperationsCross-functional Team LeadershipRelease ManagementStakeholder managementSaaS
Requirements
- 9+ years of experience in program management, product management, project management, customer success, or a related field
- Bachelor’s degree in a related discipline or equivalent practical experience
- 3+ years of experience working within highly matrixed and cross-functional organizations
- Proven experience driving alignment across product, engineering, marketing, and revenue teams
- Strong understanding of SaaS or cloud platform product development lifecycle environments
- Experience with launch readiness, release management, or go-to-market operations across product portfolios
- Demonstrated ability to build operational frameworks, workflows, and scalable processes from the ground up
- Experience creating data-driven dashboards, scorecards, and executive reporting for program tracking and operational health
- Excellent communication, stakeholder management, and problem-solving skills
- Ability to navigate ambiguity, prioritize effectively, and maintain momentum in fast-paced environments
Responsibilities
- Lead complex cross-functional programs that support product readiness, launch coordination, and operational execution across multiple teams
- Drive alignment between product, engineering, marketing, revenue, legal, and support stakeholders to ensure successful launch outcomes
- Identify risks, dependencies, and operational gaps that could impact release timelines, customer readiness, or go-to-market success
- Develop and maintain launch readiness frameworks, dashboards, workflows, and operational processes that improve scalability and predictability
- Define and monitor key performance indicators to measure program health, launch success, and operational effectiveness
- Facilitate decision-making discussions, maintain transparency across stakeholders, and ensure accountability throughout program lifecycles
- Improve business processes by applying lessons learned from previous launches and implementing scalable operational best practices
- Build executive-level reporting and visibility into release health, readiness status, and cross-functional progress
- Promote operational rigor and continuous improvement across the organization by sharing insights, frameworks, and best practices
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