Manager - Program Management
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8 years of relevant experience, or 3–5 years with advanced degree
- Required Skills
- People ManagementOperations ManagementMicrosoft OfficeClient relationship managementStakeholder managementProcess improvement
Requirements
- Bachelor’s degree in a relevant field or equivalent experience (Master’s degree preferred)
- 5–8 years of relevant experience, or 3–5 years with advanced degree
- At least 2 years of experience in healthcare, pharmaceutical, or regulated industry environments
- Minimum 1 year of direct people management experience
- Strong experience managing programs, operations, or client-facing service delivery teams
- Excellent communication, presentation, and stakeholder management skills
- Strong analytical and problem-solving abilities with experience interpreting performance data and trends
- Ability to manage multiple priorities and drive execution across cross-functional teams
- Experience developing processes, workflows, and program documentation
- Proficiency in Microsoft Office and strong overall business tool literacy
- Client-facing experience with the ability to build trust and manage complex relationships
- Highly organized, proactive, and capable of working in a fast-moving, structured environment
Responsibilities
- Managing program execution, staffing, and operational flow across one or multiple client programs
- Supervising, coaching, and developing direct and indirect reports, including hiring, training, and performance management
- Monitoring program performance metrics, SLAs, and KPIs to ensure quality and efficiency targets are met
- Acting as the primary point of contact for clients, ensuring strong communication and relationship management
- Supporting program design, workflow development, and continuous improvement initiatives in partnership with senior leadership
- Preparing and presenting program updates, reports, and performance insights to internal and external stakeholders
- Leading cross-functional coordination during program start-up, execution, and close-out phases
- Managing escalations, resolving complex operational issues, and ensuring timely decision-making
- Participating in audits, client meetings, and regulatory interactions when required
- Driving process improvements and ensuring training materials and operational documentation remain current and effective
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