Strategic Client Success Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7–10+ years
- Required Skills
- SalesforceAccount ManagementStakeholder managementCRMCustomer SuccessSaaSHubSpot
Requirements
- Bachelor’s degree in Business Administration or a related field.
- 7–10+ years of experience in Customer Success, Account Management, or related client-facing roles within SaaS or HCM environments.
- Proven experience managing large enterprise or Fortune 500 customer accounts.
- Strong ability to communicate, present, and influence stakeholders at all organizational levels, including C-suite executives.
- Experience working in fast-paced, highly collaborative, and cross-functional environments.
- Familiarity with CRM and account management tools such as Salesforce, HubSpot, Catalyst, or similar platforms.
- Strong analytical mindset with understanding of customer success KPIs, reporting, and performance metrics.
- Excellent relationship-building, problem-solving, and strategic planning skills.
- Comfortable navigating ambiguity and adapting to evolving business priorities.
Responsibilities
- Manage strategic enterprise accounts throughout the full customer lifecycle, from implementation and launch to long-term engagement and renewal.
- Build trusted advisor relationships with executive stakeholders and cross-functional leaders across HR, Payroll, Finance, IT, and Operations teams.
- Drive customer adoption and value realization by defining success metrics, monitoring outcomes, and proactively identifying growth opportunities.
- Develop and execute strategic account plans aligned with customer objectives and business priorities.
- Lead customer communications, launch coordination, and ongoing engagement initiatives to ensure a seamless client experience.
- Partner closely with internal teams including Growth, Marketing, Product, and Operations to improve customer satisfaction and maximize platform usage.
- Identify risks, recommend solutions, and proactively address challenges to maintain strong customer relationships and retention.
- Maintain accurate reporting and account insights using CRM and customer success management platforms.
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