Senior Manager, Technical Support
New
V
Viz.aiHealthcare AI
United States - RemoteFull-TimeManager
Salary139,011 - 199,886 USD per year
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Job Details
- Experience
- 5+ years’ experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service.
- Required Skills
- AWSArtificial IntelligenceSalesforceLinuxTechnical supportSaaS
Requirements
- 5+ years’ experience providing enthusiastic and empathetic SaaS technical support and customer service.
- Excellent communication skills (phone, email, chat, and documentation).
- 2+ years Linux system administration.
- 3+ years using Salesforce.
- Hands-on experience with local and cloud networking.
- Hands-on experience with Amazon Web Services (AWS).
- Hands-on experience with virtualization.
- Hands-on experience with iOS/Android mobile applications.
- Familiarity with AI tools like ChatGPT for productivity.
Responsibilities
- Develop and achieve Technical Support objectives and goals to support the organizational vision.
- Manage and direct a team of Technical Support specialists and associates while leading the development of the vision and strategy for the support service team.
- Ensure targeted service and performance standards are achieved or exceeded.
- Execute tactical plans and initiatives that exceed customer expectations.
- Establish and manage communication channels within and among cross-functional teams including engineering and customer success.
- Act as a liaison to provide customer feedback to the Senior Management Team.
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