- Guide daily customer interactions to successful resolutions
- Own operational customer satisfaction, productivity and customer support representative engagement and growth
- Coach team members to create and deliver low-effort customer support experiences
- Continuously improve processes and policies to enhance customer experience, team engagement, and operational efficiency
- Collaborate with internal teams to shape training, quality management, and CRM effectiveness
- Engage directly with customers to understand situations and drive complex resolutions
Data AnalysisJiraTechnical support+1 more