Senior Staff Mixed Methods User Researcher
New
M
MozillaTechnology
Remote CanadaFull-TimeStaff
Salary129,000 - 189,000 CAD per year
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Job Details
- Experience
- 8+ years of applied research work experience (or equivalent), including strategic research leadership in complex organizations, with at least 6 years in the tech/SaaS industry.
- Required Skills
- Data Analysis
Requirements
- 8+ years of applied research work experience (or equivalent).
- 6+ years of experience in the tech/SaaS industry.
- Extensive experience leading both evaluative and generative research.
- Demonstrated success operating in fast-paced, agile environments.
- Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies).
- Practical experience with quantitative approaches (e.g., survey design, data analysis).
- Exceptional judgment in setting research priorities at the program level.
- Deep knowledge of AI tools used in research workflows.
- Recognized as an internal expert in research methodology.
- Collaborative and influential communication skills.
Responsibilities
- Lead the most complex, ambiguous, and highest-stakes research studies.
- Drive user-centered decision-making at the executive level.
- Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing.
- Integrate diverse data sources to build cohesive, evidence-based perspectives on user experience.
- Leverage AI tools thoughtfully across the research workflow.
- Define standards for responsible AI use in research.
- Elevate the research practice by setting the methodological bar and mentoring Staff researchers.
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