Technical Account Manager

New

Time Zone - Pacific / Time Zone - Central / Time Zone - Eastern Standard, Pacific, Central, Eastern StandardFull-TimeMiddle

Salary not disclosed

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Job Details

4+ years in a technical account management, MarTech consulting, or digital project management role.
Hands-on familiarity with Tealium (iQ, AudienceStream, EventStream). Able to discuss tags, data layers, audiences, and connectors intelligently.
Strong client communication and relationship management skills.
Experience managing multiple concurrent projects in a fast-paced environment.
Comfortable with project management tools (Teamwork, JIRA, Asana, Smartsheet, or similar).
Familiarity with downstream activation platforms (Salesforce Marketing Cloud, Emarsys, ad platforms, etc.) is a plus.
Comfortable with JavaScript, APIs, data-layer logic, and CDP platform mechanics
Excellent organizational skills, with a proactive, ownership-driven mindset.

Act as the engagement lead for assigned clients, managing overall program health, satisfaction, and strategic direction.
Run weekly client calls, providing updates on progress, capturing next steps, and ensuring follow-ups happen.
Translate client goals into technical tasks, validate data flows and use cases.
Maintain project plans, Teamwork PM, JIRA/Asana boards, or similar tools to track deliverables and deadlines.
Translate client objectives into clear requirements for our solution engineers and ensure alignment.
Coordinate QA or data validation steps with internal solutions engineering team members and client stakeholders.
Drive roadmap conversations, helping clients evolve use cases and get more value from their platforms.
Proactively identify account risks or upsell opportunities, collaborating with leadership as needed.
Produce concise, high-quality documentation and status updates.

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