Implementation Specialist
New
P
PearlSaaS / PropTech
Metro Manila, Philippines. Central Visayas, Philippines. Davao Region, Philippines. Mexico City, Mexico City, Mexico. Bogotá, Bogota, Colombia. Brasília, Brasília, Brazil, overlap with US business hours is preferredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Project ManagementMicrosoft ExcelCRM
Requirements
- 2+ years of SaaS implementation, onboarding, or customer onboarding experience
- Proven experience managing customer-facing implementation projects end-to-end
- Strong project management and organizational skills
- Excellent written and verbal English communication skills
- Intermediate proficiency in Microsoft Excel and Microsoft Word
- Strong attention to detail
- Ability to learn complex systems independently
- Experience working in fast-paced, high-growth, or client-facing environments
Responsibilities
- Serve as the primary point of contact for clients from kickoff through go-live
- Lead kickoff calls, milestone reviews, and recurring implementation status meetings
- Manage 8–12 concurrent implementation projects across varying client sizes and complexity levels
- Hold clients accountable to implementation timelines and proactively escalate blockers when necessary
- Maintain accurate project documentation, implementation milestones, and status updates
- Configure platform-related documentation and templates using Microsoft Excel and Word
- Partner with Solutions teams on data migration and platform configuration requests
- Transition completed implementations smoothly to the Client Success team upon go-live
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