Business Process Specialist
New
P
PropertyseOperations / Property Management
Bogotá, Bogota, Colombia. mexico city, Mexico City, Mexico. buenas aires, Argentina. lima, PeruContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1/C2 or higher)
- Required Skills
- Business IntelligenceMicrosoft ExcelGoogle Sheets
Requirements
- C1/C2 or higher proficiency in English.
- Strong process-mapping and documentation ability.
- Proficiency in analysis and charting using Excel, Google Sheets, or other BI tools.
- Comfort with public speaking and interviewing customers.
- Experience creating presentations.
- Ability to work with incomplete information to create order and next steps.
- Strong attention to detail with an understanding of business objectives.
- Comfortable working across multiple customers, tools, and priorities.
Responsibilities
- Lead structured discovery with customers and internal team members to understand how work is actually getting done.
- Turn customer conversations, screen recordings, and system walkthroughs into clear process maps and SOPs.
- Create checklists, escalation rules, decision points, and training materials.
- Help define onboarding progress and create clean handoff materials.
- Standardize property management workflows including maintenance coordination, leasing support, and collections.
- Review performance to identify gaps between documented processes and actual execution.
- Translate messy operations into requirements for automation, AI workflows, and system integrations.
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