Case Manager for Return Assets
New
L
Lauth Investigations International IncUnclaimed Property
Boulder, Colorado, United States. United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- SalesforceProcess improvementCRM
Requirements
- Experience in claim processing, case management, operations, legal support, probate/estate matters, or unclaimed property.
- Prior leadership or team oversight experience strongly preferred.
- Strategic and analytical thinker with strong operational judgment.
- Strong leadership and team development capability.
- Skilled in conflict resolution and high-stakes communication.
- Experience with state agency correspondence, Salesforce/CRM tools, and Microsoft 365.
- Proficiency in workflow automation and SOP creation.
- High ownership mindset with accountability for outcomes.
Responsibilities
- Perform Claim Processor duties for complex or escalated cases.
- Oversee cases from onboarding to documentation, filing, approval, and payout.
- Manage Claim Processors, conduct case audits, and facilitate performance reviews.
- Train, onboard, and coach the team on claim processing accuracy and efficiency.
- Own and achieve monthly Filing to State Fee targets.
- Monitor pipeline health to prevent revenue leakage.
- Analyze pipeline data to identify bottlenecks and implement process improvements.
- Serve as the first line of escalation for claimant concerns and complex disputes.
- Identify and implement technology solutions to enhance operational scalability.
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