Customer Success Manager
New
You may choose to work in our office or work remotely from a home office, but you must be authorized to work in the U.S., 8am and 8pm ESTFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCRMCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role.
- Strong ability to build and maintain long-term client relationships.
- Experience analyzing customer usage data, identifying trends, and recommending solutions.
- Excellent written and verbal communication skills.
- Ability to conduct business reviews and present recommendations clearly.
- Proven ability to manage multiple accounts and priorities in a fast-paced environment.
- Strong problem-solving and troubleshooting skills.
- Comfortable learning new technologies, software platforms, and product features quickly.
- Demonstrated ability to identify opportunities for account growth, upselling, and expanded services.
- Highly organized, detail-oriented, and customer-focused.
Responsibilities
- Serve as a strategic partner and oversee key accounts and relationships.
- Uncover business objectives and priorities of each client.
- Maximize value using the Thrive TRM platform.
- Prescribe creative solutions and identify opportunities for growth.
- Manage migration to the rearchitected Thrive 2.0 platform.
- Ensure high retention and successful customer outcomes.
- Serve as main point of contact for key decision makers.
- Analyze user activity and conduct business reviews.
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