Director, Customer Management Risk Strategy
New
Remote-first opportunity for US-based employeesFull-TimeDirector
Salary192,000 - 241,000 USD per year
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Job Details
- Experience
- 15+ years
- Required Skills
- PythonSQLData AnalysisSnowflakeRisk ManagementDatabricksR
Requirements
- 15+ years of experience in financial services developing and deploying credit strategies.
- Experience analyzing data and using database query language (e.g. SQL).
- Experience with programming and developer tools such as Python, R, Databricks, Snowflake in a financial services setting.
- Quantitative background in engineering, statistics, math, economics, business, or related disciplines.
- Strong communication, interpersonal and presentation skills.
- Analytical mindset and strong problem-solving skills.
- Experience leading and developing analytical teams.
- Comfortable working in a fast-paced environment and dealing with ambiguity.
- Proactive communicator.
Responsibilities
- Lead a team that delivers strategies to manage exposure and engagement across Zip's customer portfolio.
- Partner with product managers and engineering teams to develop new capabilities and strategies.
- Perform holistic monitoring of strategies and performance to identify strategic opportunities.
- Own credit line increases for existing customers to drive incremental transaction volume.
- Own credit line decrease strategy to mitigate future losses.
- Drive conversion of customers from our checkout channel to use the Zip app.
- Manage and develop analysts to drive strategic changes.
- Partner with Collections and Customer Experience team to monitor performance and cost.
- Own strategies to drive activation from lower activity customers.
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