Incident Watch Officer
New
United StatesFull-TimeMiddle
Salary107,744 - 132,250 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Power BIOperations ManagementStakeholder managementSaaSServiceNowEHR
Requirements
- Bachelor’s degree
- 5+ years of supporting operational and incident management activities for a major electronic medical record modernization initiative
- 2+ years of direct incident management and incident response for a software as a service (SaaS) managed EHR solution
- Strong analytical and reporting skills
- Experience with dashboards, reporting tools, or workflow management platforms
- Ability to coordinate and communicate across diverse stakeholder groups
- Experience preparing briefings or executive‑level communications
- Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process
Responsibilities
- Support operational incident management activities, including tracking, reporting, and briefing development.
- Monitor, update, and report on existing ServiceNow tickets and incident queues.
- Use technical tools (ServiceNow, PowerBI, or similar platforms) to customize dashboards and reports for executive‑level audiences.
- Prepare regular updates, briefings, and communication packages for senior leadership.
- Facilitate data gathering and issue/incident update meetings with Client teams, contractors, and Oracle representatives.
- Collaborate across stakeholder groups to ensure timely, accurate, and consistent reporting.
- Support development, documentation, and application of processes, procedures, and standards across assigned products/projects.
- Coordinate with stakeholders to ensure compliance with established processes.
- Organize, review, and conduct quality control assessments of incident data repositories.
- Identify risks and escalate issues requiring resolution.
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