Incident & Change Champion
New
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NscaleAI Infrastructure
Join our thriving remote-first team. Geography is no barrier to impact or connection., Comfortable working across time zones and cultures — Nscale spans Norway, UK, Finland, Portugal, and the USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Change ManagementServiceNow
Requirements
- 5+ years in ITSM/Service Management roles.
- Direct ownership experience of Incident and Change Management processes.
- Experience facilitating major incidents as Incident Commander or Major Incident Manager.
- Hands-on experience in 24/7 production environments.
- Experience running a Change Advisory Board.
- Proficiency in Jira Service Management or ServiceNow.
- Strong technical writing skills.
- Ability to manage senior stakeholders under pressure.
- Experience in cloud, hyperscaler, or AI infrastructure environments preferred.
- Familiarity with SRE concepts preferred.
Responsibilities
- Develop and maintain Incident Management and Change Management process documents.
- Implement incident and change workflows in Jira Service Management.
- Act as Incident Commander or Major Incident Manager for major incidents.
- Chair the Change Advisory Board.
- Facilitate postmortems and track action items to closure.
- Train and certify Incident Commanders.
- Run tabletop exercises and game days.
- Report on process health and metrics to leadership.
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