Customer Success Manager
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementTechnical supportCustomer Success
Requirements
- 3+ years of experience supporting Game Industry customers.
- Experience managing 30–40 SMB and mid-market customers simultaneously.
- Strong team player with high EQ and a customer-obsessed mindset.
- Strong critical thinking, problem-solving, and project management skills.
- Commercial awareness and business creativity.
- Data-driven mindset with high attention to detail.
- Ability to work through ambiguity and adapt quickly.
- Excellent written and verbal communication skills.
- Self-motivated and able to operate effectively in a remote environment.
- Willingness to travel as required.
Responsibilities
- Collaborate with Account Managers to manage customer portfolios and drive renewals and growth.
- Serve as the product expert for Helpshift, acting as a strategic advisor.
- Advocate for customer needs across departments and manage issue escalations.
- Establish customer goals and KPIs to demonstrate value.
- Create and present quarterly business reviews.
- Educate clients on platform best practices including SDK configurations and dashboard administration.
- Execute 1:many success programs using data.
- Prepare post-meeting reports and project roadmaps.
- Support commercial objectives from onboarding through upsell development.
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