Technical Support Consultant
S
SupportYourAppTechnical Support
Warsaw, Masovian Voivodeship, Poland. Kraków, Lesser Poland Voivodeship, Poland. Ostrava, Moravian-Silesian Region, Czechia. Bratislava, Bratislava Region, Slovakia. Brussels, Brussels, Belgium. Prague, Prague, Czechia, 9am – 5pm, CETContractMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 1 year
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- Excellent English and German communication skills (at least C1 for both spoken and written)
- Minimum of 1 year of experience in Customer Support
- Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms
- Customer-oriented and responsible attitude
Responsibilities
- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Troubleshoot common issues using the knowledge base and update transaction statuses when needed
- Provide guidance on resolving subscription-related issues
- Escalate complex, repetitive, or merchant-related issues to L2 team
- Ensure proper case handling and follow-up to support timely issue resolution
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