Team Lead, Credentialing
New
C
CertifyOSHealthcare Infrastructure
Remote USFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of overall professional experience, with at least 2 years in a team management role
- Required Skills
- People ManagementStakeholder management
Requirements
- Credentialing experience
- 5+ years of overall professional experience
- 2+ years in a team management role
- Demonstrated ability to lead/manage a team of 5 or more members
- Experience working with cross-functional and global teams
- Success in client engagement and relationship management
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Proven track record in a production environment managing performance metrics
Responsibilities
- Lead and manage a team of Credentialing Specialists and Operational Analysts
- Oversee credentialing workflows for compliance with NCQA and regulatory guidelines
- Provide coaching, mentoring, and performance review management
- Host daily standups and weekly performance reviews
- Monitor SLA, turnaround times, and quality metrics to drive corrective actions
- Resolve client escalations and partner with internal stakeholders
- Identify process gaps and implement documented improvements
- Create comprehensive SOPs and develop ad hoc operational reports
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