Technical Support Engineer
B
BeyondTrustCyber Security
Remote United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 years in enterprise software customer support and/or IT related support
- Required Skills
- NetworkingTroubleshootingTechnical supportSaaS
Requirements
- Bachelor’s degree preferred in a related technical field.
- 5 years in enterprise software customer support and/or IT related support.
- Proficient knowledge of Windows based server OS such as Microsoft Windows Server.
- Strong dedication to customer care.
- Strong team interaction skills.
- Excellent verbal and written communication skills.
- Ability to understand and analyse customer technical needs.
- Knowledge of Active Directory and GPO.
- Knowledge of Network Topology/Layers and Networking Tools.
- Knowledge of AV/Firewall Rules and Policies.
- Knowledge of Virtualization and Windows Account Administration.
Responsibilities
- Manage customer communication and expectations.
- Provide phone, email and chat Support to assigned accounts.
- Provide troubleshooting and debugging of customer problems.
- Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
- Transition product issues to Engineering and product enhancements to Product Management.
- Escalate critical issues and roadblocks to the Technical Support Manager.
- Be a part of the on-call rotation for the assigned product team
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