Technical Support Engineer L2
New
Fully remote work flexibility across Mainland Europe and the UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- LinuxNetworking
Requirements
- 5+ years of experience supporting and maintaining Linux-based file systems in enterprise or production environments.
- Hands-on experience with RAID storage systems, SAN/NAS technologies, high-performance networking, and enterprise hardware support.
- Strong expertise in Linux/Unix systems administration, troubleshooting complex HW/SW interactions, and debugging distributed environments.
- Solid understanding of parallel file system concepts, preferably Lustre or similar large-scale storage technologies.
- Experience supporting AI, HPC, cloud storage, or data center environments is highly desirable.
- Familiarity with technologies such as SCSI, SAN fabrics, Brocade/Cisco switches, networking protocols, and storage infrastructure.
- Strong analytical thinking, problem-solving skills, and the ability to manage multiple priorities in fast-changing environments.
- Excellent written and verbal English communication skills with a customer-centric approach.
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent professional experience.
- Ability to work independently in remote environments while collaborating effectively across international teams.
Responsibilities
- Diagnose, troubleshoot, and resolve complex issues related to Linux-based storage systems, parallel file systems, RAID environments, and high-performance networks in enterprise production settings.
- Support and maintain large-scale file system environments, including advanced troubleshooting of appliance, networking, and storage-related incidents.
- Reproduce customer-reported issues within internal lab environments to isolate root causes and validate fixes or workarounds.
- Create and execute upgrade procedures, validation plans, and troubleshooting methodologies to improve operational stability and customer success.
- Collaborate closely with engineering and product teams to share customer feedback, improve product quality, and contribute to internal tooling enhancements.
- Communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining strong customer relationships.
- Participate in on-call rotations and occasional weekend coverage to ensure uninterrupted customer support operations.
- Mentor junior team members and contribute to knowledge sharing across the support organization.
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