Majors Customer Success Manager

New

This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office.Full-TimeManager

Salary129,010 - 199,990 USD per year

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Job Details

Experience: Minimum of 8 years
Required Skills: Project ManagementSalesforceNegotiationAccount ManagementCustomer Success

Minimum of 8 years of experience in account management for a technology company.
Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems.
Strong account planning and management skills including mature negotiation skills.
Demonstrated ability to communicate, present and influence credibly and effectively at executive and C-level.
Experience in delivering client-focused solutions based on customer needs.
Ability to discuss, understand, and work within complex projects and processes.
Proven ability to manage multiple projects at a time.
Excellent listening, negotiation and presentation skills.
Excellent verbal and written communications skills.
Must be self-directed and self-motivated.
Ability to travel up to 50% of the time.

Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product.
Participate in all implementation status meetings.
Development and execution of a business plan to drive acceptance of Five9.
Provide all order, billing inquiry, and telco management needed during implementation.
Build and maintain relationships for future pipelines within Five9.
Conduct monthly and quarterly business reviews with the customer.
Maintain accurate and complete call notes and histories within Salesforce.
Identify and utilize company resources to provide technical and business expertise.
Coordinate with sales directors, TAMs and PS on increased business opportunities.
Travel domestically and internationally to customer locations.

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