Majors Customer Success Manager
New
F
Five9Cloud Contact Center
United States (Remote)Full-TimeManager
Salary129,010 - 199,990 USD per year
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Job Details
- Experience
- Minimum of 8 years of experience in account management for a technology company
- Required Skills
- SalesforceNegotiationAccount Management
Requirements
- Minimum of 8 years of experience in account management for a technology company
- Strong technical knowledge of contact center technology including dialers, ACDs, IVRs, CRMs, WFM and QA systems
- Strong account planning and management skills including mature negotiation skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Ability to discuss, understand, and work within complex projects and processes
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Must be self-directed and self-motivated
- Ability to travel up to 50% of the time
Responsibilities
- Represent the customer voice to internal cross-functional teams including Sales, Professional Services, Support and Product.
- Participate in all implementation status meetings
- Development and execution of a business plan to drive acceptance of Five9
- Provide all order, billing inquiry, and telco management needed during implementation
- Build and maintain relationships for future pipelines within Five9
- Conduct monthly and quarterly business reviews with the customer
- Maintain accurate and complete call notes and histories within Salesforce
- Identify and utilize company resources to provide the technical and business expertise necessary to deliver solutions that exceed customer expectations
- Coordinate with sales directors, TAMs and PS on increased business opportunities within the account
- Travel both domestically and internationally to customer locations
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