Customer Success Manager
New
CaliforniaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Cloud ComputingSalesforceAccount ManagementCustomer Success
Requirements
- 3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
- 3+ years experience in an Account Management or Customer Success role.
- Proven ability to work in a fast-paced technical environment.
- Strong verbal and written communication skills.
- Demonstrable ability to identify customer needs and present solutions.
- Ability to deliver revenue results via a consultative selling approach.
- Experience in proposing or deploying cloud and virtualised compute solutions is highly desired.
Responsibilities
- Carry quarterly expansion targets for the assigned customer portfolio.
- Identify and execute upsell and cross-sell opportunities.
- Act as a trusted advisor to existing customers for onboarding and enablement.
- Drive the renewal process and convert customers to term subscriptions.
- Conduct proactive outreach to drive product adoption and solution awareness.
- Champion customers throughout their journey and facilitate issue resolution.
- Develop and execute account growth strategies.
- Document milestones and activities in Salesforce.
- Collaborate with internal teams to shape product and process improvements.
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