Partner Customer Success Manager
New
H
Horizon3 AICybersecurity
US, RemoteFull-TimeManager
Salary120,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecuritySalesforceJiraChange ManagementCustomer Success
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, Channel Management, or Partner Enablement
- Experience in cybersecurity or B2B SaaS
- Strong understanding of MSSP/MSP business models and security services (e.g., SOC, vulnerability management, red teaming)
- Technical fluency in cybersecurity solutions
- Demonstrated success building long-term relationships and managing joint success plans
- Experience supporting revenue-based goals tied to partner adoption, NRR, or managed ARR
- Strong presentation, training, and interpersonal skills
- Proficiency with CS tools like Salesforce, Gainsight, JIRA, and Confluence
- Willingness to travel to partner sites and industry events (approximately 10–30%)
Responsibilities
- Serve as the primary post-sales point of contact for a portfolio of MSSP/MSP/GSI partners
- Lead technical onboarding and hands-on training sessions
- Cultivate trusted relationships with partner stakeholders across delivery, technical, and executive roles
- Monitor partner engagement, usage patterns, and customer outcomes
- Serve as an escalation point for partner-related issues
- Create scalable partner resources, including guides, case studies, and QBR frameworks
- Partner with Channel and Sales to support co-selling motions and drive mutual revenue growth
- Relay structured feedback from partners to internal teams to help shape the product roadmap
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