Commercial Customer Success Manager
New
Germany; FrankfurtFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 3+ years
- Required Skills
- Cloud ComputingSalesforceAccount ManagementCustomer Success
Requirements
- Fluent in German and English.
- 3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
- 3+ years experience in an Account Management or Customer Success role.
- Proven ability to work in a fast-paced technical environment.
- Strong verbal and written communication skills.
- Ability to collaborate across internal and external organisations.
- Demonstrable ability to identify customer needs and present suitable solutions.
- Ability to deliver revenue results using a consultative-based selling approach.
- Experience in proposing or deploying cloud and virtualised compute solutions is highly desired.
Responsibilities
- Carry quarterly expansion targets for the assigned customer portfolio.
- Act as a trusted advisor to existing customers for onboarding and enablement.
- Own and proactively drive the renewal process.
- Execute proactive, sequenced outreach communications to drive adoption.
- Facilitate the resolution of customer-related issues and concerns.
- Identify key targets and execute an account growth strategy.
- Ensure documentation of onboarding and activities in Salesforce.
- Maintain in-depth knowledge of Megaport products and solutions.
- Collaborate with Sales and Marketing on growth campaigns.
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