Senior Relationship Manager - Defence
New
W
WifinityTelecommunications
England, United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisRelationship managementStakeholder management
Requirements
- Experience in relationship/customer management, stakeholder management, or service delivery
- Experience in the WiFi market or other relevant industry
- Understanding of the defence landscape or relevant adjacent sectors
- Proven record of producing quality service reporting
- Ability to provide leadership in a matrix organization
- Strong commercial, contractual, and financial knowledge
- Strong written and verbal communication skills
- Ability to analyze and present complicated data
- Detail oriented
- Ability to work independently and as part of a team
- SC clearance or ability to gain
Responsibilities
- Act as first point of contact for external service enquiries and escalations
- Ensure timely and quality responses to customer queries
- Schedule and chair customer meetings including regular service reviews
- Build and maintain excellent relationships across the customer base
- Understand customer contractual obligations and track performance against SLAs
- Work with finance to ensure accurate billing and produce financial summaries
- Produce regular customer service reports covering SLAs and incidents
- Analyse service data to identify trends and improvement opportunities
- Liaise between Wifinity and customers for incident management
- Continuously improve customer experience
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