Implementation Consultant
New
Brazil, U.S. business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementRESTful APIsCustomer SuccessSaaS
Requirements
- 3+ years of experience in software implementation, onboarding, technical consulting, customer success, or related client-facing SaaS roles.
- Strong understanding of software implementation lifecycles, operational workflows, business process analysis, and stakeholder management.
- Experience working with SaaS or cloud-based platforms, including system configuration, onboarding, and deployment support.
- Ability to manage multiple implementation projects simultaneously while maintaining strong organization and attention to detail.
- Excellent communication and presentation skills, with the ability to explain technical concepts clearly to non-technical stakeholders.
- Strong troubleshooting, analytical thinking, and problem-solving capabilities in dynamic environments.
- Experience supporting data migration projects, integrations, APIs, and workflow automation initiatives is highly valued.
- Familiarity with project management and collaboration platforms such as Asana, Jira, ClickUp, Monday.com, or Trello is a plus.
- Proactive, adaptable, and client-oriented mindset with a strong sense of ownership and accountability in remote work environments.
Responsibilities
- Lead end-to-end software implementation projects, managing timelines, milestones, deliverables, and stakeholder communication from kickoff to post-launch support.
- Conduct discovery sessions to gather business requirements, analyze operational workflows, and translate client needs into scalable software configurations and implementation plans.
- Configure platforms and coordinate customizations in collaboration with technical teams to ensure optimal system usability, efficiency, and adoption.
- Support data migration processes, integrations, API coordination, and validation activities to ensure secure and accurate onboarding experiences.
- Deliver onboarding sessions, user training, documentation, SOPs, and adoption support to empower administrators and end users.
- Coordinate User Acceptance Testing (UAT), troubleshoot implementation-related issues, and escalate technical concerns when necessary.
- Collaborate with product, engineering, support, and customer success teams to improve implementation processes and maintain high client satisfaction.
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