- Monitor provider API health across 50+ banking connections and track connectivity metrics.
- Manage the SWIFT exception queue and coordinate with banks and clients to resolve blockers.
- Handle provider verification workflows across SWIFT, Plaid, and other connectivity channels.
- Coordinate activation of new bank connections between engineering and technical contacts.
- Provide post-go-live client support and create authorization guides.
- Embed with the product team (20-30% of time) to provide operational context for roadmap decisions.
- Develop and maintain operational playbooks for monitoring and exception handling.
SQLData AnalysisOAuth+3 more