Client Manager National Accounts
New
United StatesFull-TimeMiddle
Salary76,250 - 111,500 USD per year
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Job Details
- Experience
- 4–5 years
- Required Skills
- Microsoft Power BISalesforceMicrosoft ExcelCustomer serviceAccount Management
Requirements
- 4–5 years of progressive experience in group insurance administration, customer service, account management, or human resources.
- Strong knowledge of employee benefits products including Disability, Life, Absence, and Supplemental Insurance.
- Proven ability to build effective business relationships and deliver high-quality customer service.
- Excellent communication, organizational, analytical, and problem-solving skills.
- Ability to interpret and apply benefit contract provisions in complex situations.
- Experience managing changing priorities and handling multiple client needs simultaneously.
- Proficiency with Selerix/Ready Enroll, Microsoft Excel, Power BI, and Salesforce.
- High School Diploma required; Bachelor’s degree preferred.
Responsibilities
- Build and maintain strong relationships with policyholders, brokers, and internal teams through responsive communication.
- Serve as a primary point of contact for national account customers regarding Absence, Disability, Life, AD&D, and Supplemental Insurance products.
- Research and resolve claims, billing, coverage, enrollment, and administrative inquiries.
- Coordinate with internal departments to identify opportunities for plan improvements and resolve operational inconsistencies.
- Prepare and deliver reports related to claims activity, utilization, billing, and customer account performance.
- Support enrollment processes by preparing materials and ensuring data accuracy.
- Manage multiple priorities effectively while maintaining high service standards.
- Participate in special projects and initiatives to support operational excellence.
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