Director, Partner Operations
New
USFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Microsoft Power BISalesforceTableauData analytics
Requirements
- 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or related functions within B2B SaaS or enterprise technology environments.
- Minimum 3+ years of leadership or management experience building and scaling operational teams or functions.
- Strong understanding of partner ecosystem models including VARs, MSSPs, GSIs, distributors, and technology alliances.
- Hands-on experience with CRM platforms, preferably Salesforce, and partner relationship management (PRM) tools.
- Strong analytical and reporting capabilities with experience using BI and analytics tools such as Tableau, Power BI, Gong, or similar platforms.
- Advanced proficiency in Excel or Google Sheets for operational analysis and reporting.
- Excellent cross-functional collaboration skills.
- Exceptional communication and presentation skills, including experience presenting insights and recommendations to senior leadership.
Responsibilities
- Lead and continuously improve the operational infrastructure supporting global partner and channel programs.
- Develop scalable frameworks for partner tiers, incentives, deal registration processes, rules of engagement, and partner governance.
- Serve as the primary operational liaison between partner organizations and revenue operations teams to ensure alignment across systems, strategy, and reporting.
- Build and maintain dashboards, analytics, and reporting processes related to partner pipeline, bookings, revenue contribution, and performance metrics.
- Define and monitor key performance indicators including sourced revenue, influenced pipeline, partner-attached deals, and partner health metrics.
- Deliver actionable business insights to executive leadership and support quarterly business reviews, forecasting, and strategic planning initiatives.
- Collaborate with GTM systems, IT, and sales operations teams to optimize CRM, PRM, and deal registration platforms.
- Identify operational inefficiencies across the partner lifecycle and implement scalable process improvements.
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