Customer Support Voice Process
New
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 0–11 months
- Required Skills
- Problem SolvingInterpersonal skillsCustomer support
Requirements
- Any graduate with 0–11 months of experience in customer service, voice support, or related fields.
- Excellent English communication skills, including reading, writing, and speaking proficiency.
- Strong interpersonal, convincing, and customer-handling abilities.
- Comfortable making outbound calls and interacting with customers regularly.
- Ability to work independently in a remote work environment.
- Good problem-solving skills with a proactive and positive attitude.
- Basic computer knowledge and familiarity with customer support processes.
- Flexibility to work rotational shifts as required.
- Candidates should be based in Ahmedabad and eligible to work remotely from the location.
Responsibilities
- Handle outbound customer calls professionally and effectively to provide information about products, services, and promotional offers.
- Assist customers with inquiries, support requests, and issue resolution while ensuring a positive customer experience.
- Promote products and services confidently through voice-based interactions.
- Maintain accurate communication records and follow established processes and guidelines.
- Build rapport with customers through strong listening and convincing skills.
- Meet performance, productivity, and quality standards within a fast-paced support environment.
- Adapt to rotational shifts and maintain flexibility in daily operations.
- Collaborate with team members and supervisors to improve customer satisfaction and service delivery.
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