Customer Support Voice Process Associate
IndiaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Up to 11 months of experience
- Required Skills
- Customer serviceInterpersonal skillsCustomer supportEnglish communication
Requirements
- Any graduate (fresher or with up to 11 months of experience) eligible to apply.
- Strong English communication skills (spoken, written, and comprehension).
- Good interpersonal and convincing abilities with a customer-first mindset.
- Basic comfort with handling outbound and inbound voice processes.
- Ability to work in rotational shifts and adapt to a fast-paced environment.
- Positive attitude, willingness to learn, and ability to handle customer interactions professionally.
- Strong listening skills and ability to follow structured processes.
Responsibilities
- Handle inbound and outbound customer calls to provide information, resolve queries, and ensure a positive customer experience.
- Support customers with product details, service information, and issue resolution in a clear and professional manner.
- Conduct outbound calls for promotions, sales pitches, and customer engagement initiatives.
- Maintain accurate records of customer interactions and update systems as per process requirements.
- Follow communication scripts and guidelines while ensuring a natural and customer-friendly approach.
- Collaborate with internal teams to escalate and resolve complex customer issues when needed.
- Work in rotational shifts while maintaining service quality and adherence to performance targets.
View Full Description & ApplyYou'll be redirected to the employer's site
