Customer Service Administrator
New
India, Monday to Friday, 9AM–6PM UK timeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingCustomer serviceTime Management
Requirements
- Previous experience in customer service, appointment scheduling, administrative support, or call-handling roles.
- Excellent verbal communication skills with a professional phone manner.
- Strong organizational and multitasking abilities with attention to detail.
- Ability to handle sensitive or challenging conversations professionally.
- Comfortable working independently in a remote environment.
- Familiarity with online booking tools and administrative systems.
- Patient and diplomatic mindset.
- Professional English communication skills with a neutral and clear style.
- Availability to work full-time hours aligned with UK business operations (Monday to Friday, 9AM–6PM UK time).
Responsibilities
- Coordinate health and safety inspection appointments by communicating with tenants, landlords, and service providers.
- Make outbound calls to schedule, confirm, and reschedule inspection appointments.
- Respond to tenant inquiries regarding inspections and compliance schedules.
- Maintain accurate records of communications, bookings, and follow-up actions.
- Monitor missed appointments and manage rescheduling processes.
- Support business operations during peak compliance periods.
- Collaborate with internal teams to ensure smooth portfolio coordination.
- Deliver high-quality administrative support while meeting operational standards.
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