Account Manager, Commercial
New
United States, U.S. Central Time preferredFull-TimeMiddle
Salary120,000 - 165,000 USD per year OTE
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Job Details
- Experience
- At least two years
- Required Skills
- Project ManagementData AnalysisSalesforceNegotiationAccount ManagementCustomer SuccessSaaS
Requirements
- Bachelor's degree or equivalent work experience.
- At least two years of sales lifecycle management, account management, or customer success experience.
- Experience in a SaaS environment.
- Ability to navigate complex organizations.
- Strong business acumen to drive transformation with complex software.
- Experience demonstrating value realization.
- Negotiation and project management skills.
- Effective problem-solving and time management skills.
- Ability to synthesize data for decision making.
- Deep understanding of sales operations and methodologies.
- Strong financial acumen to showcase ROI and metrics.
- Ability to manage complex renewal and expansion sales cycles.
Responsibilities
- Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
- Develop and build territory strategy plans to drive adoption, utilization, and customer sentiment.
- Manage the renewal, expansion, and cross-sell attachment of current customers.
- Partner with customers to realize value and business process optimization.
- Troubleshoot issues independently and collaborate with technical teams.
- Engage with operations teams and multi-thread within accounts to reach decision makers.
- Support onboarding and implementation processes.
- Identify risks to client health and provide mitigation strategies.
- Forecast renewals and expansion pipeline with high accuracy.
- Prioritize multiple projects and stakeholders simultaneously.
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