Community Support Specialist
New
R
RedditSocial Media
You can work remotely from anywhere in the UK, the Netherlands or IrelandFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SalesforceDocumentationTroubleshootingCustomer supportZendesk
Requirements
- Previous experience as a moderator on Reddit.
- Knowledge of Reddit's platform and community dynamics.
- Experience working with customer support, success, and analytics software platforms.
- Passion for understanding customer needs and delivering exceptional customer support.
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Experience working in a team-oriented environment and collaborating with cross-functional teams.
Responsibilities
- Provide first-line support for non-technical issues raised by Reddit users.
- Handle and resolve ticketed support requests from moderators promptly and effectively.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines to provide accurate and timely support.
- Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives.
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