Renewal Specialist
New
E
Eventbrite, Inc.Event Ticketing
Remote, United KingdomFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelAccount ManagementHubSpotGoogle Sheets
Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field.
- 2+ years of experience in renewal management, account management, customer success, or sales.
- Previous experience in B2B SaaS, subscription-based services, or events/ticketing industry preferred.
- Proven track record of managing high-volume customer portfolios.
- Proficiency with CRM platforms (Salesforce, HubSpot, or similar).
- Experience with marketing automation tools (Marketo, Pardot, Mailchimp, or similar).
- Knowledge of customer success platforms (Gainsight, ChurnZero, or similar).
- Strong Excel/Google Sheets skills for data analysis and reporting.
- Strong negotiation and closing skills.
- Excellent written and verbal communication abilities.
Responsibilities
- Manage and execute renewal processes for a high-volume portfolio of event ticketing clients.
- Proactively engage with customers 90-180 days prior to contract expiration dates.
- Generate accurate renewal forecasts and maintain a rolling 120-day renewal pipeline.
- Implement and optimize automated renewal workflows using CRM and marketing automation platforms.
- Design and execute multi-channel outreach campaigns.
- Address customer concerns, objections, and renewal blockers effectively.
- Track and analyze key renewal metrics including retention rates and revenue impact.
- Identify expansion opportunities during the renewal process.
View Full Description & ApplyYou'll be redirected to the employer's site
