Second Nature

Second Nature is a digital programme that helps people lead healthier lives

11-50 employees
Founded 2015
Personal Development
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions4

United KingdomFull-TimeDigital HealthPosted
  • Supporting our members via email and over the phone throughout their Second Nature journey
  • Handle complex, sensitive, and escalated queries with confidence, sound judgement, and genuine care
  • Spot patterns and trends in member feedback and proactively surface insights that can improve our product, processes, or member experience
  • Contribute to operational improvements, identifying inefficiencies, flagging gaps, and helping build better ways of working
  • Support the onboarding and development of newer team members, sharing knowledge and raising the standard across the team
  • Collaborate cross-functionally with teams including clinical, product, and operations to resolve issues and close feedback loops
Problem SolvingCross-functional collaborationCustomer support
Showing 1 of 4 positions

About Second Nature

Second Nature pioneers a digital program that empowers over 250,000 individuals to lead healthier lives. We combine behavioral science, psychology, and technology to eradicate obesity and type 2 diabetes. Our clinically proven smartphone application helps users achieve sustainable weight loss and reduce blood sugar levels. You'll join a company commissioned by the NHS and Vitality Health, making a real impact on public health.

How We Work

You'll thrive in our remote-first environment, working flexibly from anywhere in the UK. We foster a supportive and collaborative team culture, where individuals are empowered to make a genuine, positive impact. Decision-making happens through open communication and a shared passion for improving health outcomes. Expect to be part of a team that values continuous learning and mutual support.

Why Join Us

  • Impact over 250,000 lives by eradicating obesity and type 2 diabetes.
  • Work for a profitable, fast-growing company commissioned by the NHS.
  • Collaborate with a multidisciplinary team focused on evidence-based health solutions.
  • Benefit from flexible working hours and a remote-first culture.
  • Receive fully paid clinical supervision and professional development opportunities.

Benefits & Perks

  • Work from home with flexible hours to fit your lifestyle.
  • Competitive market salary.
  • Fully paid line management and clinical supervision.
  • Training and development opportunities.
  • 25 days holiday plus bank holidays.
  • Private health insurance (Bupa) after 1 year.
  • Salary sacrifice and Cycle to Work schemes.
  • Quarterly in-person socials and company meet-ups.

Tech Stack

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