Behavioral Health Virtual Assistant
New
W
Winning AssistantsBehavioral Health
Philippines, Monday to Friday, 8:00 AM – 5:00 PM CDTFull-TimeJunior
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Customer serviceData entry
Requirements
- At least 1 year of experience in a behavioral health, mental health, or medical administrative role
- Experience with SimplePractice EHR
- Strong phone communication and customer service skills
- Proficient in speaking and writing English
- Must have reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Ability to submit an NBI clearance and/or Local Police Clearance background check
Responsibilities
- Answer inbound calls and serve as the virtual front desk/receptionist
- Professionally assist patients with scheduling, inquiries, and follow-ups
- Schedule, confirm, and reschedule appointments
- Conduct patient intake and gather necessary demographic and insurance information
- Coordinate with billers regarding prior authorizations
- Manage co-pay collection and monitor credit card status
- Ensure clinical notes are completed and signed by providers
- Assist with onboarding new providers into systems and workflows
- Maintain organized and accurate records in the EHR system
- Maintain confidentiality and HIPAA compliance at all times
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