Principal Product Designer
New
P
PagerDutyDigital Operations Management
Remote (USA)Full-TimePrincipal
Salary161,000 - 270,600 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Product designDevOpsSaaSGenerative AI
Requirements
- 10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products
- 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
- Demonstrated experience leading design strategy and influencing product direction
- Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences
- Experience designing for developer tools, DevOps platforms, or technical operations products
- Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems
- Track record of establishing design systems, frameworks, or principles that scale across product teams
- Strong thought leadership through speaking, writing, or contributing to the design community
- Experience working in high-growth SaaS or enterprise software companies
Responsibilities
- Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents
- Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences
- Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems
- Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence
- Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts
- Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility
- Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning
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