- Schedule and coordinate cash pickups with armored courier services, ensuring timely and accurate service across all assigned accounts and locations.
- Balance and reconcile daily cash transactions, identifying and resolving discrepancies quickly and accurately.
- Serve as a primary point of contact for customers regarding pickup schedules, cash handling procedures, and general account questions.
- Build and maintain strong working relationships with courier partners, addressing service issues, delays, or exceptions as they arise.
- Support the implementation, onboarding, and ongoing operation of smart safe technology for customers, including training, troubleshooting, and coordinating installation logistics.
- Monitor smart safe reporting and reconciliation to ensure cash deposits align with expected totals and flag variances for follow-up.
- Maintain accurate, organized records of cash transactions, pickups, and reconciliations in accordance with internal controls and compliance standards.
- Assist the banking back office team on an as-needed basis with transaction posting, ensuring entries are accurate and completed within established timeframes.
- Identify and escalate irregularities, potential compliance concerns, or process inefficiencies to leadership.
- Support process improvement initiatives aimed at streamlining cash operations workflows.
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