CollaborateMD Implementation Specialist II
New
This role can be based anywhere in the United States, Mountain and/or Pacific time from 8 AM to 5 PM from Mondays to FridaysFull-TimeMiddle
Salary55,000 - 65,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementCustomer SuccessEHR
Requirements
- Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing or similar field
- 2+ years of experience in healthcare technology with a strong focus on Revenue Cycle Management (RCM)
- Experience in onboarding, implementation, client success, or practice operations supporting medical billing workflows and EHR/PM platforms
- Experience serving in a customer implementation, customer success, account management, solutions engineering, consulting or sales role
- Strong customer service skills
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Impeccable time management skills
Responsibilities
- Host webinar training sessions joined by multiple customer stakeholders
- Serve as your customer’s main point of contact for a 60-90-day period
- Manage the overall implementation project to ensure on-time delivery
- Provide consultancy to both new and existing customers on best practices in using our software
- Respond promptly to inbound phone calls and emails
- Identify and escalate priority issues
- Manage 15-20 customer projects simultaneously
- Become a product specialist to others within the organization
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