- Audit the customer enablement content library, retire outdated content, and establish standards for new materials.
- Build repeatable frameworks for creating, reviewing, versioning, and retiring content.
- Partner with CSMs to identify customer-journey content gaps and prioritize new content.
- Work with Product, Sales, and Product Marketing to align enablement content with product changes and messaging.
- Define and maintain content standards for structure, tone, branding, and accessibility.
- Create taxonomies, templates, tagging, and intake processes to keep the library organized as it grows.
- Track content usage and effectiveness and use the data to inform improvements.
Written communicationCross-functional collaborationCustomer Success