- Own how customer solutions are deployed and run including integrations, authentication, secrets, hosting, monitoring and the release process.
- Build internal tooling, templates and reusable components that shorten delivery time and raise the quality floor across the team.
- Build and deliver customer-facing solutions, including AI skills, routines, workflows, applications, and agents.
- Join discovery sessions with customers to understand their systems, data and constraints, and turn those into a deployable design.
- Take ownership of projects from recommendation through development, delivery and handoff.
- Work directly with customers throughout the engagement, translating business requirements into practical technical solutions.
- Engage customer IT and finance teams in change management to ensure adoption and system reliability.
- Partner with Product and R&D teams to troubleshoot challenges and influence platform capabilities.
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