Senior Customer Education Manager
D
DatarailsFinance technology
100% remote, based anywhere in the United States.Full-TimeManager
SalaryThe target base salary range will be between $100k and $125k USD per year
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Job Details
- Experience
- 2+ years in customer enablement, content strategy, or a related customer success function.
- Required Skills
- Written communicationCustomer SuccessCross-functional collaboration
Requirements
- Have 2+ years of experience in customer enablement, content strategy, or a related customer success function.
- Have proven experience building or overhauling a content library or knowledge base from the ground up.
- Bring strong instincts for content structure and governance.
- Be comfortable working independently and driving a strategic function without a team underneath you.
- Have excellent written communication skills and an eye for polished, customer-ready material.
- Have experience partnering across Customer Success, Product, Sales, and Marketing functions.
- Experience in FP&A, SaaS, or B2B software environments is a bonus.
Responsibilities
- Audit the customer enablement content library, retire outdated content, and establish standards for new materials.
- Build repeatable frameworks for creating, reviewing, versioning, and retiring content.
- Partner with CSMs to identify customer-journey content gaps and prioritize new content.
- Work with Product, Sales, and Product Marketing to align enablement content with product changes and messaging.
- Define and maintain content standards for structure, tone, branding, and accessibility.
- Create taxonomies, templates, tagging, and intake processes to keep the library organized as it grows.
- Track content usage and effectiveness and use the data to inform improvements.
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