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Senior Manager, AI Customer Success

Senior Manager, AI Customer Success

New
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WebflowAI marketing software
Location: U.S. Remote; Remote-first (United States)Full-TimeManager
SalaryUnited States (all figures cited below are in USD and pertain to workers in the United States): Zone A: $204,000 - $255,000; Zone B: $190,000 - $238,000; Zone C: $177,500 - $222,000. For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.
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Job Details

Experience
8+ years in customer success, account management or consulting at a B2B software company; 2+ years managing a customer success, account management or customer growth team.
Required Skills
Team managementCustomer SuccessAccount Management

Requirements

  • Have 8+ years in customer success, account management or consulting at a B2B software company.
  • Bring experience with enterprise accounts and executive relationships.
  • Have 2+ years managing a customer success, account management or customer growth team.
  • Demonstrate success driving retention, expansion and revenue growth against commercial targets such as net revenue retention.
  • Be able to influence executives with customers and internally.
  • Bring technical aptitude across codebases, deployment pipelines, integrations, permissions and security, and partner credibly with developers; production coding is not required.
  • Have experience in applied AI, including building real AI workflows or agents, evaluating their output and setting realistic expectations, or in digital transformation involving integrated systems, workflow automation or platform migrations.
  • Understand how marketing and digital experience tools, including CMS, martech and analytics, connect to business outcomes.

Responsibilities

  • Hire and coach the Source Customer Success team as adoption grows.
  • Manage strategic Source accounts and serve as an executive sponsor to senior marketing, web and engineering leaders.
  • Own renewals, forecasting and account health; partner with Sales on expansion and negotiations.
  • Guide account plans that grow customer use cases and adoption.
  • Lead discovery workshops, pilots and agent building, supporting rollout, adoption and change management.
  • Partner with Forward Deployed Engineers and Solution Architects to move pilots into production and define success and ROI.
  • Use performance data to drive improvements and establish agent permissions, autonomy and review practices.
  • Build playbooks, health metrics and AI-powered workflows, and partner across teams on the roadmap, customer references and case studies.
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United States (all figures cited below are in USD and pertain to workers in the United States): Zone A: $204,000 - $255,000; Zone B: $190,000 - $238,000; Zone C: $177,500 - $222,000. For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role.
Apply Now